Support Portal — How to use

Open your browser and visit the UM2 Support Portal link shared by the university. You will see the login screen below.

If you do not have an account yet, click Register tab. Fill in your full name, student ID (optional), email, and a password. Then click Create Account. A confirmation email will be sent — check your inbox and confirm before signing in.

After signing in, you land on My Tickets. All your submitted support tickets are listed here with their status — Open, In Progress, or Resolved. Click any ticket to expand and read the conversation.

Click + New Ticket. Fill in the form — your name and email are pre-filled. Choose a category, write your subject and message, then click Submit Ticket.

Once submitted, you will see a confirmation screen with your unique Ticket ID. Save this number — you can use it to follow up with the secretariat.

On your dashboard, click any ticket to expand the conversation thread. You can read replies from the secretariat and type your response in the box at the bottom. Press Send or hit Enter.